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Chat Based Customer Service For Travel Consultants

Master New Contact Center Technologies And Excel Working Jointly With Chat Bots.
Felicia Schneiderhan
12 students enrolled
English [Auto]
Chat based customer service
Monitoring and managing travel specific A.I. chat bots
Omnichannel customer service tools
Successful positioning as a travel agent in the post-COVID job market

COVID-19 has caused massive layoffs among travel consultants. Travel companies are now focusing on implementing new automation technologies and the reality is that not all travel consultants will be hired back. Travel consultants, however, who understand the new workflows and know how to “collaborate” with A.I. chat bots will be invaluable in the post-COVID contact center.

  • Understand the A.I. automated contact center and the role of A.I. chat bots

  • Learn to operate any A.I. automation software to service customers

  • Understand new customer expectations and the multi-channel customer journey

  • Build your future and position yourself well in an A.I. automated contact center

A.I. Automation Training For Travel Consultants.

Big crises have always caused big changes in the travel industry. The dot com bubble in 2000 gave rise to the OTAs, the financial crisis in 2008 bore Airbnb and Uber and the pandemic is catalyzing call center automation with A.I. chat bots.

Travel consultants will work differently but they won’t be any less valuable. Now is the time to prepare yourself for this new reality and learn new skills that will make you an invaluable part of the travel contact center of the future.

This course is designed for travel consultants with no prior knowledge of A.I. based contact center workflows and technologies.

The course is divided into 4 sections. Section 1 starts with the basics of what A.I. based contact center automation is and why it is relevant today. In Section 2 we will have a closer look at how customer expectations have changed in the last decade and how it has impacted the customer journey. We will learn what multi-channel customer service is and how agents and A.I. bots are working together to provide a modernized customer service. Section 3 covers the essentials for you to excel in an A.I. automated contact center. We will go through real life A.I. based call center software, step by step. You will learn how to operate A.I. based omnichannel tools, from monitoring ongoing conversations, taking over conversations from the A.I., chatting with the customer and finding the right writing style. Hands-on practice and real life examples will make sure that you will later be able to apply this knowledge at your workplace with ease. In the last section, Section 4, we will look at how A.I. customer support will evolve in the next years and you will learn how to position yourself as an invaluable resource in an A.I. automated contact center.

The fundamentals of A.I. contact center automation

What is A.I. driven contact center automation?
Why are we seeing such a sharp rise in A.I. contact center automation today?

Chat automation and the customer journey

21st century user behavior and the multi-channel customer journey
Different types of A.I. chat bots
Different automation modes

Essentials for chat service excellence

Getting familiar with A.I. based call center software
Common workflows for agents and A.I. chat bots to jointly service customers
Conversation techniques, chat culture and finding the right chat voice

The travel agent’s future in an A.I. automated job market

How A.I. will impact travel contact center operations in the years to come
Challenges and limitations of chat automation
How to position yourself in an A.I. automated world
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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1 hours on-demand video
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